Effective Date: 30/12/2024
At MC Boiler & Gas Services, accessible from https://mcboilerandgas.co.uk, the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document outlines the types of information collected and recorded by MC Boiler & Gas Services and how we use it, specifically tailored to our online shop powered by WordPress and WooCommerce.
1. Information We Collect
We may collect personal and non-personal information from you in several ways, including but not limited to:
- Personal Information: When you create an account, place an order, fill out a contact form, subscribe to a newsletter, or otherwise interact with the site, we may collect your name, email address, phone number, billing address, shipping address, payment details, and other details you voluntarily provide.
- Non-Personal Information: This includes browser type, device type, IP address, and browsing activity collected via cookies or analytics tools.
2. How We Use Your Information
We use the information collected to:
- Process and fulfill orders, including shipping and delivery.
- Provide customer support and respond to inquiries.
- Manage user accounts and order history.
- Personalize user experience and improve website functionality.
- Send order updates and transactional emails.
- Send periodic promotional emails and newsletters (only if you opt in).
- Analyze website traffic and user behavior for improvements.
3. WooCommerce and Payment Processing
Our website uses WooCommerce to manage the online shop. When you place an order, WooCommerce collects personal data such as your name, email address, billing and shipping details, and payment information to process your purchase. Payment information is securely handled by third-party payment gateways, such as PayPal or Stripe, and is not stored on our servers.
We also use WooCommerce to track and manage inventory, orders, and customer preferences. This data is essential for providing an accurate and efficient shopping experience.
4. Contact Form Submissions
When you fill out a contact form on our website, we collect the information you provide, such as your name, email address, phone number, and message. This information is used solely to respond to your inquiries and provide support. We do not share contact form data with third parties unless required to do so by law.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. Cookies are small files placed on your device to collect information about your activity on our site. We use cookies to:
- Remember your cart and account login details.
- Monitor site performance and analytics.
- Serve targeted advertisements (if applicable).
You can manage your cookie preferences through your browser settings.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted service providers who help us operate our website and process orders, such as:
- WooCommerce for order management.
- Payment processors (e.g., PayPal, Stripe) for secure payment handling.
- Shipping providers for order delivery.
- Email marketing platforms for newsletters and promotions.
- Analytics tools (e.g., Google Analytics) to monitor site performance.
These providers are bound by confidentiality agreements and only use your information for the purposes specified.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal and accounting obligations.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Objection: Object to data processing in specific circumstances.
To exercise any of these rights, contact us at [email protected].
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
MC Boiler & Gas Services
24 Ballyphilip Road, Newtownards
[email protected]
0284 244 0284